Join a Team That Puts Customers First
Jeff Drennen Chrysler Dodge Jeep Ram is looking for a motivated, customer-focused Service Advisor to join our service team. If you enjoy building relationships, solving problems, and helping customers maintain their vehicles, we want to hear from you.
As the primary liaison between our customers and service technicians, you'll play a key role in delivering an exceptional ownership experience while helping our service department achieve its performance goals.
Responsibilities
- Greet customers promptly and professionally.
- Listen carefully to customer concerns and accurately document repair requests.
- Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
- Prepare repair orders and communicate with technicians throughout the repair process.
- Keep customers informed on repair progress, timelines, and costs.
- Review completed work with customers and explain services performed.
- Ensure repairs are completed accurately and on time.
- Coordinate with the parts and service departments to maximize efficiency.
- Maintain CSI (Customer Satisfaction Index) standards.
- Build long-term relationships that encourage repeat business and referrals.
- Follow dealership and manufacturer policies and procedures.
Qualifications
- Previous automotive service advisor experience preferred.
- Strong customer service and communication skills.
- Sales experience or the ability to confidently recommend needed services.
- Excellent organizational and multitasking abilities.
- Computer proficiency and experience with dealership management systems is a plus.
- Ability to work in a fast-paced environment.
- Valid driver's license with a clean driving record.
What We Offer
- Competitive compensation with performance-based incentives
- Health, dental, and vision insurance
- 401(k)
- Paid vacation and holidays
- Ongoing factory training and professional development
- Career advancement opportunities
- Employee discounts on vehicles, parts, and service
- Supportive team environment
- Well-equipped service facility
Why Jeff Drennen?
At Jeff Drennen Dealerships, we believe our employees are our greatest asset. We invest in our people, provide opportunities for growth, and strive to create a workplace built on integrity, teamwork, and exceptional customer service.
If you're passionate about helping customers and want to build a rewarding career in the automotive industry, we'd love to meet you.
Apply today and become part of the Jeff Drennen team!